info@tourtravelpedia.com

Terms And Conditions

Terms & Conditions

PT Tour Travel Pedia | TourTravelPedia

Website: https://tourtravelpedia.com
Customer Support: info@tourtravelpedia.com

1. Introduction

Welcome to TourTravelPedia!

These Terms & Conditions govern the booking and use of travel and transportation services arranged or provided by PT Tour Travel Pedia ("TourTravelPedia", "we", "us", or "our").

By making a reservation through our website or direct booking channels, customers agree to the applicable terms and conditions presented during the booking process.

We encourage all customers to read these terms carefully before confirming a reservation.

2. Our Travel Services

TourTravelPedia provides and arranges travel-related services across Indonesia, including:

  • Private sightseeing tours and customized itineraries.

  • Airport arrival and departure transfers.

  • Private transportation with professional drivers.

  • Car rental services, with or without a driver where available.

  • Hourly and full-day vehicle services.

  • Cruise shore excursions and private port tours.

  • Private tour guide services.

  • Other travel experiences offered through our booking channels.

Service availability may vary according to destination, travel date, vehicle category, and operational conditions.

3. Reservations and Booking Confirmation

Customers are responsible for providing accurate reservation details, including their full name, contact information, travel date, passenger numbers, pickup location, and flight information when applicable.

All bookings are subject to availability.

A reservation is considered confirmed when an official booking confirmation has been issued by TourTravelPedia or the applicable booking platform.

Customers should review their booking confirmation carefully and notify us promptly if any information is incorrect.

4. Prices and Payments

Prices are displayed in the currency indicated during the booking process.

The total confirmed booking amount and service inclusions will be shown before the reservation is finalized.

Available payment methods may include supported online payment providers or other payment arrangements explicitly approved by TourTravelPedia.

Any additional services, extra stops, extended rental hours, or substantial itinerary changes may result in additional charges, subject to agreement with the customer.

Currency conversion charges or payment processing fees may be applied independently by banks or payment providers.

5. Cancellation and Refund Policy

Cancellation and refund conditions depend on the specific service, product, and booking channel.

Customers should review the cancellation conditions shown before completing their reservation.

For direct bookings, the applicable cancellation and refund conditions will be provided during the booking process or in the booking confirmation.

For reservations made through third-party travel platforms, cancellation and refund requests may need to be processed according to the relevant platform's procedures and booking conditions.

Any applicable refunds will be handled in accordance with the confirmed booking terms and mandatory consumer protection laws.

Refund processing times may vary depending on the payment provider.

6. Airport Transfer Services

Customers must provide accurate flight numbers, arrival or departure times, airport terminals where known, and pickup or drop-off addresses.

Airport pickup instructions will be communicated through the booking confirmation or an authorized communication channel.

Customers should notify TourTravelPedia as soon as possible if their flight is delayed, cancelled, or rescheduled.

Vehicle categories and passenger capacities are based on the confirmed booking details.

Customers must communicate oversized luggage, sports equipment, mobility equipment, or other special transportation requirements before travel whenever possible.

Waiting time, changes, no-show conditions, and additional charges are governed by the conditions applicable to the confirmed reservation.

7. Private Tours and Excursions

Private tours are arranged according to the itinerary, duration, and service inclusions specified in the booking description.

A private booking is intended for the customers included in that reservation unless otherwise stated.

Where a tour guide is included, the guide service will be provided according to the confirmed product description.

Tour itineraries may require reasonable adjustments due to weather, traffic, attraction closures, safety concerns, government restrictions, or other unavoidable circumstances.

Entrance tickets, meals, accommodation, personal expenses, and optional activities are included only when expressly stated in the confirmed booking.

8. Vehicle Rental and Private Transportation

Customers must select a suitable vehicle category according to their passenger numbers and luggage requirements.

Vehicle models may vary depending on local availability, provided the replacement meets the confirmed service category and essential requirements.

For chauffeur-driven services, customers must follow reasonable instructions from the assigned driver.

Rental durations, operating areas, overtime charges, fuel arrangements, toll fees, parking fees, and other inclusions or exclusions depend on the specific confirmed service conditions.

Customers should obtain approval before requesting significant changes to their itinerary or transportation arrangements.

9. Customer Responsibilities

Customers are expected to:

  • Provide correct booking and contact information.

  • Arrive at the agreed meeting point at the scheduled time.

  • Follow reasonable safety instructions.

  • Respect local laws, customs, and regulations.

  • Treat drivers, guides, staff, and other participants respectfully.

  • Notify TourTravelPedia promptly of significant travel changes.

  • Supervise children traveling under their care.

Customers are responsible for carrying the travel documents required for their own journey.

10. Booking Changes and Special Requests

Requests to change booking dates, pickup times, destinations, passenger numbers, or selected services are subject to availability and the applicable booking conditions.

Customers should communicate changes as early as reasonably possible.

Special requests, including child seats, accessible transportation, additional luggage capacity, or language preferences, should be submitted in advance.

TourTravelPedia will make reasonable efforts to accommodate such requests, but availability cannot be guaranteed unless confirmed.

11. Third-Party Booking Platforms

TourTravelPedia may offer services through independent travel marketplaces and reservation partners.

Reservations made through those platforms may also be subject to their respective booking, payment, cancellation, and refund procedures.

Customers should consult the original booking platform when the platform manages reservation changes, payments, or refunds.

12. Service Disruptions and Unforeseen Circumstances

Travel services may be affected by circumstances beyond reasonable operational control, including severe weather, natural disasters, road closures, flight disruptions, civil emergencies, or government restrictions.

In such situations, TourTravelPedia will make reasonable efforts to notify affected customers and assist with available alternatives.

Any applicable refund, rescheduling, or other remedy will depend on the confirmed booking conditions and relevant laws.

13. Customer Accounts and Reviews

Customers are responsible for maintaining the confidentiality of their account credentials.

Account information must be accurate and kept reasonably up to date.

Customers are encouraged to provide genuine reviews based on actual travel experiences.

TourTravelPedia may moderate customer-submitted content according to applicable policies and laws.

Account email verification does not automatically mean that a booking or review has been verified as a completed purchase.

14. Privacy and Personal Information

TourTravelPedia handles customer personal information according to its Privacy Policy and applicable data protection requirements.

Information necessary to fulfill a reservation may be shared with assigned drivers, guides, service providers, or booking partners as described in the Privacy Policy.

Customers can read the Privacy Policy at:

https://tourtravelpedia.com/page/privacy-policy

15. Liability and Customer Rights

TourTravelPedia aims to provide its services with reasonable care and professionalism.

Our responsibilities are subject to applicable booking terms and relevant laws.

Nothing in these Terms & Conditions is intended to exclude or restrict mandatory consumer rights or liabilities that cannot lawfully be excluded.

Customers should notify TourTravelPedia promptly when a problem occurs so that we can investigate and respond appropriately.

16. Complaints and Customer Support

Customers experiencing difficulties with a reservation or service are encouraged to contact TourTravelPedia with their booking reference and a description of the issue.

Our customer support team will review complaints and assist in accordance with the applicable booking conditions.

17. Changes to These Terms

TourTravelPedia may update these Terms & Conditions to reflect changes in business operations, offered services, or applicable legal requirements.

Updated terms will be published on our website.

For confirmed reservations, the conditions applicable at the time of booking will continue to apply unless changes are agreed or required by law.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia, subject to mandatory consumer protection rights and other applicable legal requirements.

19. Contact Information

PT Tour Travel Pedia
TourTravelPedia Customer Support

Website: https://tourtravelpedia.com
Email: info@tourtravelpedia.com

Thank you for choosing TourTravelPedia. We look forward to making your journey across Indonesia comfortable, safe, and memorable.