Privacy Policy
PT Tour Travel Pedia — TourTravelPedia
Website: https://tourtravelpedia.com
Contact: info@tourtravelpedia.com
1. Introduction
Welcome to TourTravelPedia.
PT Tour Travel Pedia ("TourTravelPedia", "we", "our", or "us") is committed to respecting and protecting the personal information of customers who use our travel and transportation services in Indonesia.
This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, register an account, book our services, or communicate with our team.
We process personal information in accordance with applicable data protection laws, including Indonesia's Law No. 27 of 2022 concerning Personal Data Protection.
2. Personal Information We Collect
Depending on your interaction with TourTravelPedia, we may collect the following information:
Personal and Contact Information
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Full name
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Email address
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Phone number
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Country of residence, when provided
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Account registration information
Travel and Booking Information
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Travel dates and itineraries
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Flight numbers and arrival or departure details
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Airport, hotel, and accommodation information
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Pickup and drop-off locations
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Passenger numbers and booking references
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Special service requests and relevant luggage information
Payment and Transaction Information
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Booking amounts and payment status
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Payment references and transaction records
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Refund and payment-related communications
Website and Technical Information
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IP address and browser information
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Device and operating system information
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Cookies and session information
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Website usage and diagnostic information where collected
We aim to collect only information reasonably necessary for the relevant purposes.
3. How We Use Your Information
TourTravelPedia may use personal information to:
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Register and manage customer accounts.
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Process and confirm reservations.
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Organize airport transfers, private tours, car rentals, and related travel services.
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Coordinate assigned drivers and tour guides.
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Communicate pickup instructions, booking updates, and itinerary changes.
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Process and reconcile payments and refunds.
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Respond to customer inquiries and complaints.
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Help maintain website security and prevent fraudulent activities.
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Improve our services and customer experience.
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Comply with applicable legal and regulatory obligations.
Where required by law, we will obtain consent for specific processing activities.
4. Sharing Information With Service Providers
To deliver booked services, TourTravelPedia may share relevant booking information with authorized service providers, including:
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Assigned drivers and transportation operators.
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Professional tour guides.
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Tour and activity service providers.
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Relevant hotel or accommodation partners.
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Booking platforms and travel marketplaces.
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Payment service providers.
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Authorized technical and customer support providers.
For example, an assigned driver may need a customer's name, pickup location, travel date, and contact information to provide an airport transfer.
We seek to limit shared information to what is reasonably necessary for the specific service.
5. Reservations Through Third-Party Platforms
TourTravelPedia may receive reservations through independent travel booking platforms.
When customers book through these platforms, relevant reservation information may be shared with TourTravelPedia to arrange and deliver the purchased service.
The booking platform may independently process personal information under its own privacy policy.
Customers should review the privacy terms of the platform through which they make their reservation.
6. Payment Information
Payments may be processed through independent payment service providers.
These providers may process payment information in accordance with their own privacy policies and applicable security requirements.
TourTravelPedia may retain relevant transaction details for booking administration, customer support, accounting, refund handling, and legal compliance.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support:
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Login sessions and account functionality.
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Booking and website navigation.
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Security and fraud prevention.
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User preferences.
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Website performance and permitted analytics.
Where legally required, consent choices will be provided for non-essential cookies.
Customers can also manage cookies through their browser settings. Disabling essential cookies may affect certain website functions.
8. Data Security
TourTravelPedia seeks to apply reasonable technical and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Access to customer information should be limited to authorized personnel and service providers with a legitimate operational need.
No website or electronic transmission system can guarantee absolute security.
Where a personal data incident occurs, we will assess and respond to it in accordance with applicable legal obligations.
9. Data Retention
Personal information is retained for periods reasonably necessary to provide services, maintain booking records, resolve disputes, meet accounting requirements, and comply with applicable laws.
Different categories of information may have different retention periods.
When information is no longer required, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements.
10. Your Personal Data Rights
Subject to applicable law, customers may have the right to:
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Request information about how their personal data is processed.
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Access relevant personal information.
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Request correction of inaccurate or incomplete information.
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Request deletion when legally applicable.
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Withdraw consent for processing based on consent.
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Object to or restrict certain processing activities where permitted.
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Exercise other personal data rights recognized under applicable law.
To request assistance with personal information, contact:
We may need to verify your identity before responding to certain requests.
11. Children's Privacy
Some travel reservations may include children accompanied by parents or legal guardians.
When children's personal information is necessary for a reservation, the information should be provided by an authorized parent or guardian.
TourTravelPedia processes such information subject to applicable legal requirements and appropriate safeguards.
12. International Data Transfers
Some travel booking, payment, communications, or technology providers may operate outside Indonesia.
Where personal information is transferred internationally, TourTravelPedia will consider applicable data protection requirements and necessary safeguards.
13. Marketing Communications
Where TourTravelPedia offers promotional communications, the required information and consent choices will be provided in accordance with applicable law.
Customers may request to stop optional promotional communications.
Necessary booking confirmations, operational updates, and account security messages may still be sent when appropriate.
14. External Websites
Our website may contain links to independent travel platforms, payment providers, and other external services.
These websites may operate under separate privacy policies and terms.
TourTravelPedia does not control the privacy practices of independent third-party websites.
15. Changes to This Privacy Policy
TourTravelPedia may update this Privacy Policy when our services, technologies, business operations, or legal requirements change.
The updated policy will be published on our website. Additional notice or consent will be provided when required by applicable law.
16. Contact Us
For questions about this Privacy Policy or requests concerning personal information, please contact:
PT Tour Travel Pedia
TourTravelPedia Customer Support
Website: https://tourtravelpedia.com
Email: info@tourtravelpedia.com
We welcome privacy-related inquiries and will review them in accordance with applicable legal requirements.
